Shipping and returns

By purchasing products from Yolanda Soryl Literacy (“Yolanda Soryl Literacy”, “we”, “us”, “our”), or using this website, the purchaser (the “Customer”, “you”, “your”), agrees to the following terms and conditions of sale (the “Terms”).

“Yolanda Soryl Literacy” is the registered parent company of Yolanda Soryl.


Once an order has been placed and the payment process has been completed, it is unabled to be cancelled. If you wish to cancel an order before payment is made, simply go to My Account and click “Cancel order” Alternatively you can contact [email protected] immediately.


Consumer Protection and other legislation
Where the provisions of the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.


Refunds and returns
Yolanda Soryl Literacy will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

If you buy something which does not meet your expectations, you can return it within 30 days of purchase. We refund the purchase price less shipping. Returns must include all original packaging and the item must be in original ‘like new’ condition.


If a product is found to be mis-addressed by Yolanda Soryl Literacy then Yolanda Soryl Literacy shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Yolanda Soryl Literacy will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.


Incorrect Bank Account Number
Yolanda Soryl Literacy gives the customer the choice to pay for products through bank transfer (Poli), PayPal or credit card (PayMate Express). If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by Yolanda Soryl Literacy, then Yolanda Soryl Literacy will not accept any responsibility for correcting payment and goods will not be dispatched by Yolanda Soryl Literacy until Yolanda Soryl Literacy has received payment in full.


Prices, Payment and Title
Yolanda Soryl Literacy’s available payment methods will be presented at the time of purchase. Yolanda Soryl Literacy retains title in the products purchased until Yolanda Soryl Literacy receives payment in full.


Pricing errors
Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.


Mailing Cash
Yolanda Soryl Literacy does not recommend that cash be mailed for payment of products. If the Customer does mail cash, Yolanda Soryl Literacy accepts no responsibility for the theft, loss or otherwise for non-delivery of the mailed cash.


Cancelling Orders
Yolanda Soryl Literacy reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Yolanda Soryl Literacy believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).


For New Zealand delivery addresses, all prices are New Zealand GST inclusive unless otherwise stated. If your order ships to a delivery address outside New Zealand, no New Zealand GST will be charged.


Customs and Duties
For any orders shipped outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of Yolanda Soryl Literacy’s control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.


Stock Availability
Yolanda Soryl Literacy endeavours to have stock available for shipping at all times. There may be occasions when there is a delay of up to two weeks while new product is being printed.


Delivery Estimates
Yolanda Soryl Literacy makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Yolanda Soryl Literacy liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.


Shipping costs
To be added

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