Terms of use

By purchasing products from Yolanda Soryl Literacy (“Yolanda Soryl Literacy”, “we”, “us”, “our”), or using this website, the purchaser (the “Customer”, “you”, “your”), agrees to the following terms and conditions of sale (the “Terms”).

“Yolanda Soryl Literacy” is the registered parent company of Yolanda Soryl.

Once an order has been placed and the payment process has been completed, it is unable to be cancelled. If a purchaser wishes to cancel an order before payment is made, simply go to My Account and click “Cancel order” Alternatively they must contact [email protected] immediately.

Consumer Protection and other legislation
Where the provisions of the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.

Limitation of Liability
The Customer shall indemnify Yolanda Soryl Literacy against any loss of or damage to property or for manuals which are lost or altered due to the act or omission of the customer. Yolanda Soryl Literacy shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products or services from Yolanda Soryl Literacy, even if Yolanda Soryl Literacy has been advised of their possibility. In no case shall Yolanda Soryl Literacy’s maximum liability exceed the cost of the relevant original order.

Yolanda Soryl Literacy will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

If a product is found to be mis-addressed by Yolanda Soryl Literacy then Yolanda Soryl Literacy shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Yolanda Soryl Literacy will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.

Incorrect Bank Account Number
Yolanda Soryl Literacy gives the customer the choice to pay for products through bank transfer (Poli) or credit card (PayMate Express). If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by Yolanda Soryl Literacy, then Yolanda Soryl Literacy will not accept any responsibility for correcting payment and goods will not be dispatched by Yolanda Soryl Literacy until Yolanda Soryl Literacy has received payment in full.

Prices, Payment and Title
Yolanda Soryl Literacy’s available payment methods will be presented at the time of purchase. Yolanda Soryl Literacy retains title in the products purchased until Yolanda Soryl Literacy receives payment in full.

Pricing errors
Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

Yolanda Soryl Literacy uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Yolanda Soryl Literacy will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses).

Mailing Cash
Yolanda Soryl Literacy does not recommend that cash be mailed for payment of products. If the Customer does mail cash, Yolanda Soryl Literacy accepts no responsibility for the theft, loss or otherwise for non-delivery of the mailed cash.

Cancelling Orders
Yolanda Soryl Literacy reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Yolanda Soryl Literacy believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).

For New Zealand delivery addresses, all prices are New Zealand GST inclusive unless otherwise stated. If your order ships to a delivery address outside New Zealand, no New Zealand GST will be charged.

Customs and Duties
For any orders shipped outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of Yolanda Soryl Literacy’s control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.

Site Access
Yolanda Soryl Literacy hereby grants you permission to access, view and download the content appearing on this site, for your personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the express written permission of Yolanda Soryl Literacy, you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.

Copyright and Trademarks
You agree that the content you access, view or download on this site and the software used to create it, remains the property of Yolanda Soryl Literacy or its Licensors as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties.

Stock Availability
Yolanda Soryl Literacy endeavours to have stock available for shipping at all times. There may be occasions when there is a delay of up to two weeks while new product is being printed.

Delivery Estimates
Yolanda Soryl Literacy makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Yolanda Soryl Literacy liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

By creating an account with Yolanda Soryl Literacy you consent to receiving electronic communications from Yolanda Soryl Literacy. These communications will include: account status updates, order status updates, promotional and marketing materials, and other information relating to the service. Your personal details will not be made available to any third party.

Notice of Copyright Infringement
Yolanda Soryl Literacy respects the copyrights of others. If you feel that data is used in Yolanda Soryl Literacy’s product catalogue in a manner that constitutes an infringement of your copyright under applicable copyright legislation, please write to us at: 16 Sheppard Place Otautahi/Christchurch 8014 Aotearoa/New Zealand
Please include the following details:

  • Identification of the copyrighted work that has allegedly been infringed upon and that you wish to have removed. Please include a web address (URL);
  • A statement that the complaining party believes that infringement of the complaining party’s copyright has occurred and the reasons for such belief;
  • A statement that you are the copyright holder or authorised to act on their behalf; and
  • Contact details including an email address where the complaining party may be contacted.

Linked Sites
This site may contain links to other websites operated by third parties. Yolanda Soryl Literacy is not liable for those sites or any content or information such sites contain.

Yolanda Soryl Literacy would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided “as is” and for general information only. Yolanda Soryl Literacy has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Yolanda Soryl Literacy does not guarantee that the website will always operate or be error free.

Accordingly, to the maximum extent permitted by law, Yolanda Soryl Literacy does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.


APP: Learn Your Alphabet Sounds – NZ Accent

The Learn Your Alphabet Sounds – NZ Accent app (App) is produced and published by Yolanda Soryl Literacy.

The App is available to freely download from either Apple’s App Store or the Goggle Play stores but is restricted to users within New Zealand.

The free version will allow the user to experience the first three letters of the alphabet (a, b, c) in full module mode.

An annual subscription of NZ$3.49 will unlock the App and allow the user full access to all 26 letters including the 26 lessons.

The App includes a parental gateway as subscriptions must be authorised by an adult (eg: parent or teacher).

The App is purposely designed to help teach children within New Zealand under the age of 6 to read, write and hear words and letters correctly.

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