Phonics training courses

1) Payments not made at the time of booking are required to be paid by the 20th of the month following date of invoice.

2) If paying by direct credit, please use the invoice number as a reference when making payment.

3) If you require an extension to pay please contact us immediately as overdue accounts are passed on to our debt collection agency with all collection costs being added to the account.

If you have an account inquiry, please email Yolanda.

Course participants
1) If a participant is unable to attend, we encourage sending a replacement. To be entitled to a full refund, we must receive written notification no less than 7 days of the course.

2) If a participant withdrawals within 7 days of the course, they will not be eligible for a refund unless there are exceptional circumstances. In these cases, we may accept a full or partial refund.

3) If a registered participant fails to attend a course, nor gives any prior notification, they will not be eligible for any refund.

For withdrawals or changes, please contact [email protected]. Enrolment in a course constitutes acceptance of our terms, conditions and policies.

Organisers
While course cancellations are rare, we guarantee a full refund on all courses. Refunds would be made within 14 days unless you request to transfer the funds towards a future course.

Unless there are extraordinary circumstances beyond our control, course cancellations would be notified by email and/or telephone to the person responsible for the booking no less than 21 days prior to the course date.

Last-minute bookings
Yes, we can sometimes accept last-minute registrations so please email our Course Administrator for details.